Managed Services

No matter the industry, we understand that you want to concentrate on core business activities rather than be mired in the details of IT management. With Nex Level's Managed Services, you choose the degree of control over your IT services. We become part of your team, helping to formulate an overall management environment that can cover your server, network, data storage system, planning, and testing. By working together, Nex Level gives you the expertise you need without increasing your staff or acquiring expensive technology. We will help you manage your IT so you can focus on growing your business.

Our managed IT services includes a range of offerings such as:

  • Onsite Network Support & Offsite Helpdesk
  • Management and Maintenance: Operating system & application updates
  • Business Continuity: Backup & Recovery: Onsite & offsite backup. Integrity testing. Disaster Recovery
  • Security and Antivirus: Outside, inside, and all around protection.
  • Monitoring: Intelligent proactive eye in the sky.

Help Desk & Support

Our remote support Help Desk provides an efficient way to provide immediate support to our customers. It's convenient and fast. We've found that the vast majority of our customer's technical problems can be resolved over the phone. We are setup to handle end user help desk calls or single point of contact calls with a manager or onsite IT. Our helpdesk can be accessed through our online customer portal or through our human answered phone number. We are organized, fast, and efficient at logging and resolving issues. Our reporting capabilities can identify problem users that may require additional training or problem systems that may need some attention. Ticket requests and progresses can be viewed live through our customer portal

  • Get your high-value techs away from mundane tasks
  • Focus on what matters most to your business
  • Do more for your business without pulling the night shift

Security

Nex Level Networks provides you with custom security and IT services for the complete protection of your networks, servers, databases, and applications. Determined hackers can penetrate even the best firewalls. To fully contend with the broad range of threats, most security experts agree that organizations need to adopt a multi-layered defense strategy. By mixing different technologies including policies and procedures, firewalls, IDS, monitoring, reporting, and forensics, you build a potent, in-depth defense against intruders. We have experience with SOX compliance, HIPAA Security standards, and Meaningful use.

  • Enterprise Management, Performance & Health Management
  • Security Monitoring & Management
  • Email Threat Management
  • Business Continuity, Disaster Recovery, Restoral Management & Backups
  • Security Policy/Audit/Implementation
  • On-site or Remote Network Health Monitoring
  • Support & Maintenance Management
  • Configuration, Patch, and Vulnerability Testing & Management

WAN Management

A wide area network (WAN) is a geographically dispersed telecommunications network. The term distinguishes a broader telecommunication structure from a local area network (LAN). A wide area network may be privately owned or rented, but the term usually connotes the inclusion of public (shared user) networks. An intermediate form of network in terms of geography is a metropolitan area network (MAN).

Basically if you have more than one location we can design, implement, and support these types of connections.

  • Great for businesses that have in house IT staff that may not be familiar with WAN's.
  • Great for IT firms that prefer to focus on end user support

Business Continuity formerly(Backup & Disaster Recovery)

There's no good time for downtime. We prefer to avoid it. Disasters come in many forms, so backing up your data will help your businesses protect their data wherever and whenever it's at risk. From big business networks to small personal computers, the data you rely on being lost can be disastrous.

The old school backup every night and cross your fingers has sailed. No more 3 days of downtime while hardware is rebuilt. We like to backup every hour and keep a redundant copy of the entire infrastructure sitting, waiting to be given the baton. Our business continuity system is first class and we have the stories to prove it

Specially formed for your needs, backups protect data in situations where it's most likely to be lost. Using the right recovery method in a given situation can significantly improve recovery time.

Hosted Services

Hosting environment is the physical environment where hosting services are offered from. Typically hosting environment in telecommunication terms would be a Network Operating Centre (NOC) housing the equipment needed to host a service.

Benefits:

  • Reduce costs of maintaining networking and data equipment
  • Use of our data center instead of needing to build one
  • Data hosted allows for peace of mind
  • Staff to manage and maintain your data
  • No high electrical bill i.e. servers, AC units, routers and switches

By utilizing our pre-existing infrastructure, you are free to expand and grow your business. You can worry about the daily issues that arise within the company without the headaches of having to deal with managing a server closet and the equipment that's inside. Let us take care of that, you have a business to run.

Hosting services we provide:

  • Email - Microsoft Exchange
  • Web - Apache servers running the latest versions of PHP and MySQL
  • Domain - ESXi, HyperVisor, physical servers. Tell us what you need and we will build it and deploy it.
  • PACS - We offer PACS as a service for small to medium sized practices that don't want the capitol outlay or headache of an in-house system. Store, retrieve, burn cd's, etc.
  • Cloud Storage - Local and offsite backups, Datto backup, Datto drive(unlimited storage)